- Currently, we are offering Free shipping on all orders greater than equal to INR 1599. For order value to be less than INR 1599 we charge INR 199.
- We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request on email@example.com or call on +91 850 590 7777. You will also have the option to choose a refund for the product.
- Sit back and relax! Once your order is confirmed, we will share the order id and tracking details via E-mail/SMS. Click on TRACK ORDER to get real-time status of your order.
Delivery is usually safe, but, if you receive a damaged product you can return it. To avoid any hassle, go through the following steps:
- On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton.
- If you are concerned, don't open the product yourself. Drop a mail firstname.lastname@example.org for further assistance.
- We believe in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by dropping a mail on email@example.com.
- We take anywhere between 3-5 days to complete your refund request. For all pre-paid orders, the refund amount will be credited to the same account from where payment was made.
- You can cancel all items before they have been shipped from our warehouses.
- The refund amount will be credited back to your Bank Account within 15 days once the parcel reaches the warehouse.
- Once the cancellation request is created, we will ensure that the cancellation is processed as soon as possible.
- * Cancellation requests can be raised at any time before the shipping of the order. Once the order is cancelled, we will refund any prepaid amount as per our Return Policy.
- If you are not completely satisfied with your purchase from leo sansini, you can return the product to us within 15 days of order placement . Returns are applicable only in the case when the size doesn't fit and by mistake delivered a wrong size.
- To return an order, write to our customer care at firstname.lastname@example.org.
- The parcel should be in its original packaging and box as received along with all the trims & accessories (back support, clips, tags, laces, etc.) with the original invoice. Worn or damaged products will not be accepted.
- At the time of returning order, We arrange a reverse pickup for your order. In this case, please pack the products carefully and put one copy of invoice inside the box along with the products.
- Due to unforeseen circumstances, it is possible that your order might get delayed. We always strive to deliver the product within 3-5 working days. Click on TRACK ORDER to get real-time status of your order.
- Leo Sansini offers an online payment option through Credit/Debit Cards that is flexible and customer friendly to ensure a seamless checkout experience for you.