1. Do I have to pay any shipping and delivery charges?

  • Currently, we are offering Free shipping on all orders greater than equal to INR 1599. For order value to be less than INR 1599 we charge INR 199.

 

2. If I receive a wrong product, can I get it replaced?

  • We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request on support@leosansini.com or call on +91 850 590 7777. You will also have the option to choose a refund for the product.

 

3. I have placed my order. What next?

  • Sit back and relax! Once your order is confirmed, we will share the order id and tracking details via E-mail/SMS. Click on TRACK ORDER to get real-time status of your order.

 

4. If I receive a physically damaged product, can I get it replaced?

Delivery is usually safe, but, if you receive a damaged product you can return it. To avoid any hassle, go through the following steps:

  • On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton.
  • If you are concerned, don't open the product yourself. Drop a mail support@leosansini.com for further assistance.

 

5. What should I do if I find my package opened or tampered with upon delivery?

  • We believe in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by dropping a mail on support@leosansini.com.

 

6. How long will it take me to receive the refund for my return or cancel?

  • We take anywhere between 3-5 days to complete your refund request. For all pre-paid orders, the refund amount will be credited to the same account from where payment was made.

 

7. How do I place a cancellation request on leosansini.com?

  • You can cancel all items before they have been shipped from our warehouses.
  • The refund amount will be credited back to your Bank Account within 15 days once the parcel reaches the warehouse.
  • Once the cancellation request is created, we will ensure that the cancellation is processed as soon as possible.
  • * Cancellation requests can be raised at any time before the shipping of the order. Once the order is cancelled, we will refund any prepaid amount as per our Return Policy.

 

8. How do I place a return/replacement request on leosansini.com?

  • If you are not completely satisfied with your purchase from leo sansini, you can return the product to us within 15 days of order placement . Returns are applicable only in the case when the size doesn't fit and by mistake delivered a wrong size.
  • To return an order, write to our customer care at support@leosansini.com.
  • The parcel should be in its original packaging and box as received along with all the trims & accessories (back support, clips, tags, laces, etc.) with the original invoice. Worn or damaged products will not be accepted.
  • At the time of returning order, We arrange a reverse pickup for your order. In this case, please pack the products carefully and put one copy of invoice inside the box along with the products.

 

9. Why have I not received my order yet?

  • Due to unforeseen circumstances, it is possible that your order might get delayed. We always strive to deliver the product within 3-5 working days. Click on TRACK ORDER to get real-time status of your order.

 

10. What are the payment options?

  • Leo Sansini offers an online payment option through Credit/Debit Cards that is flexible and customer friendly to ensure a seamless checkout experience for you.