1. How do I return my order?

    • Incase you want to return the order yourself, you can do so within 15 days of receiving the successful delivery. Kindly return it in its original packing material to the below address with the following details:
      • For: NEW SPIRIT APPARELS PVT. LTD.
      • ADDRESS: 14/5, Basement, Mathura Road, Pocket B, Sector 27, Faridabad, Haryana 121003
    • REASON/REMARK: CUSTOMER RETURN AGAINST ORDER No. (Mention Order Number) 
    • ENCLOSE: COPY OF ORIGINAL INVOICE
  • Alternatively, you can request for a return pick-up by filling this Return & Exchange Form. (Please note that this process can take between 4-8 working days.)

 

2. Till when can I return my order?

  • You can return the order within 15 days of receiving the successful delivery. Kindly return it in its original packing material.

 

3. How do I cancel my order?

  • You can cancel all the items before they have been processed in our warehouses. The refund amount will be credited back to your Bank Account within 15 days in case of online orders.

 

4. How do I place a replacement request on leosansini.com?

  • If you are not completely satisfied with your purchase from Leo Sansini, you can return the product to us. Returns are applicable only in the case when the size doesn't fit and by mistake delivered a wrong size.
  • Please note that we only offer returns, NO REFUNDS in the form of cash will be issued by Leo Sansini. Refunds, if any will be issued in the form of store credit only.
  • To return an order, write to our customer care at support@leosansini.com.
  • The parcel should be in its original packaging and box as received along with all the trims & accessories (back support, clips, tags, laces, etc.) with the original invoice. Worn or damaged products will not be accepted.
  • At the time of returning order, you can ship the products back to our warehouse. In this case, please pack the products carefully and put one copy of the invoice inside the box along with the products. Make sure you write our complete warehouse address on the packet along with the phone number.

 

5. Why was my order canceled by Leo Sansini?

We regret the inconvenience caused due to order cancellation. Your order may have been canceled due to any of the following reasons:

  • If the product is out of stock or is discontinued
  • Inaccuracies or errors in pricing information
  • We will inform you about the cancellation of your order and share details if a partial order is canceled or whole. We will contact you if any additional information is required to accept your order.

 

6. If I receive a wrong product, can I get it replaced?

  • We take the utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request at support@leosansini.com

 

7. If I receive a physically damaged product, can I get it replaced?

Delivery is usually safe, but, if you receive a damaged product you can return/replace it. To avoid any hassle, go through the following steps:

  • 1. On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton.
  • 2. If you are concerned, don't open the product yourself. Get in touch with our customer care for further assistance.

 

8. I bought a product but it does not fit my size, can I get it replaced?

  • Yes, You can surely replace the order. For the replacement, you can drop a mail at support@leosansini.com.

 

9. I have requested a replacement, when will I receive it?

  • Once you have raised a replacement request, our team will investigate and initiate the replacement process. You will receive an e-mail/SMS advising you about the new order confirmation.

 

10. We do not accept returns or exchanges or requests for the same, on items that have sale offerings of 50% and above. The above-mentioned points from 1 through 9, do not apply on these items.